Shipping Policy for Vending Machines: Ensuring Smooth Delivery

1. Fulfillment and Shipping Details

Our commitment is to provide efficient and reliable shipping for all vending machines purchased through our website. Here are the key points regarding fulfillment and shipping:

  • Fulfillment Speeds:
    • We strive to process and fulfill orders promptly. Typically, your vending machine will be ready for shipment within 1 to 3 business days after payment confirmation.
    • Customized or special-order machines may require additional processing time. We’ll communicate any delays to you promptly.
  • Shipping and Processing Timelines:
    • Once your vending machine is ready, we’ll arrange shipping. Domestic orders within the United States usually take 5 to 10 business days for delivery.
    • International orders vary based on the destination country and shipping method. Please contact our customer service team for specific international shipping estimates.
  • Shipping Costs:
    • Shipping costs depend on the weight and dimensions of the vending machine, as well as the delivery location.
    • During the checkout process, you’ll see the shipping cost calculated based on your shipping address.
  • International Shipping Options:
    • We offer international shipping to most countries. However, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the buyer.
    • Contact us for specific information about international shipping rates and options.

2. Packaging and Delivery

  • Packaging:
    • All vending machines are securely packaged to prevent damage during transit.
    • Machines weighing between 500 to 900 lbs. are shipped on a pallet.
  • Dock-to-Dock Delivery:
    • Our standard shipping method is dock-to-dock delivery. If your receiving location has a dock, this option ensures a smooth transfer.
    • If your location does not have a dock, additional fees apply for liftgate service. A liftgate truck will lower the machine to ground level from the semi-truck.

3. Missing or Damaged Packages

  • Missing Packages:
    • If you believe your package is missing, please notify us immediately. We’ll work with the carrier to track down the shipment.
    • Keep in mind that some carriers may require a waiting period before declaring a package as lost.
  • Damaged Packages:
    • Inspect your vending machine upon delivery. If you notice any damage, take photos and report it to us within 48 hours.
    • We’ll initiate a claim with the carrier and arrange for a replacement or repair.

4. Restrictions and Exclusions

  • Location Restrictions:
    • Some remote or restricted areas may have limited shipping options. We’ll inform you if your location falls into this category.
  • Exclusions:
    • We do not ship to P.O. boxes or APO/FPO addresses.
    • Certain hazardous materials or oversized machines may have additional restrictions.

5. Questions and Assistance

If you have any questions about our shipping policy or need assistance, feel free to reach out to our customer service team. We’re here to ensure a smooth and hassle-free delivery experience for your vending machine purchase!